EggXpert

Ok. I've been working on this problem for several weeks now... and I am almost certain it's buggy/bad print drivers. What happened was that an administrator at the High School (I work for the school district) needed a faster computer to run our updated student database software. So I delivered one that was fairly clean and transferred files over etc. and set up her printer. When she tried to print in Word it said 'word has encountered a problem and needs to close'. (BTW, we're running XP pro SP3 w/ office 2003, and the printer is a HP LaserJet 1320n networked printer) So I figured, maybe the computer had some issue w/ the install and needed reformatting. Did that, downloaded latest drivers, still crashed. Even notepad crashed when trying to print. So, I got the original driver cd and installed those drivers, still no deal. Tried going USB instead of networked... still no good. Tried installing HP's 'universal print drivers' still nothing. Now, the catch is that others can print to the same printer with no problems, and I even tried copying their drivers over to use with no luck (spoolsv.exe encountered an error...). I did some research and found that some drivers have issues with SP3 but haven't had a chance to test on a SP2 machine.... does anyone have any ideas? I'm almost bald from pulling out my hair over this issue!

EDIT: Solution in this post here: http://www.eggxpert.com/forums/permalink/439834/422902/ShowThread.aspx#422902

First make sure you've installed file and printer sharing for the new computer. Make sure your joined to the same workgroup/domain and you have enabled file/print sharing in windows.

To install file/printer sharing:

1. Start > Settings > Control Panel
2. Double Click "Add or Remove Programs"
3. Click button on left hand side of window labeled "Add/Remove Windows Components"
4. Box opens up, you want to scroll down to "Other Network File and Print Services" and look for "File and Printer Sharing"
5. Make sure that is checked, if not check it and click next...finish the wizard to install the service.

Try installing the printer drivers from the network source;

Uninstall ALL drivers that you've installed thus far....use add/remove programs in "control panel". Remove the device from device manager. Delete all printers from "printers and faxes" in windows. Restart the machine.

Open task manager make sure no HP services (related to the printer) are running, if they are find them and uninstall. Restart if you make any changes.

Now to install the correct drivers.

You shouldn't need CD or downloaded drivers if the printer is already installed with one or more computer using the printer on a network.

Open "printers and faxes" in control panel (or from start menu/settings/printers and faxes) should be blank except for "add printer" icon.

Double click to "add printer".
Click Next at the welcome screen.
In the next window Select bottom button "A network printer, or a printer attached to another computer".
Click Next
In this window select first button "Find a printer in the directory" or if you know the exact location use the second button "Connect to this printer" and type in the exact address. I'm assuming you did the first.
Click Next
Another box will pop up. Click "browse" and as long as you have file/printer sharing service installed on the machine you should see the printer in a windows explorer like directory tree.
Select the printer and click OK
It should then inform you of the danger of installing drivers from an unsecure source....say OK and let it install the drivers.
Finish and let it set the printer to default

Try printing a small test page from the computer.

OK, so what this should have done is told windows to install on the new machine the same drivers the printer has for all the other machines that are working. This way if it dosen't work after this, you know it's an issue with the new machine.

Hope that helps you. Good luck

Thanks a bunch... that helps a lot for troubleshooting!

zerkour:

So I delivered one that was fairly clean and transferred files over etc. and set up her printer.

And is it a member of a domain ?   If yes, then the user needs to have Local Machine administrator rights, (or maybe just power user.)

What happens if you log into the Administrator account and try to print ?

Tallon41 

Gametech: thanks a bunch for the suggestions... definitely an angle I didn't look at before. But didn't work (my computer down here at the office is having the same trouble printing... tried all those steps on mine).

Tallon41: No it isn't a member of a domain, and it's already on the administrator account. 

The next step I guess is to try installing the printer on a SP2 machine which I'm about to try. For some reason I have a gut feeling that SP3 isn't playing well with these drivers. Which doesn't make much sense, but hey.

zerkour:

Tallon41: No it isn't a member of a domain, and it's already on the administrator account. 

ouch, bad idea to a User to have the "administrator" account.  If the profile corrupts, it will be a bad day.

zerkour:

 For some reason I have a gut feeling that SP3 isn't playing well with these drivers. Which doesn't make much sense, but hey.

? sure it does.  When SP2 came out it broke printer and scanner drivers all across the globe   Unfortunately, here the "fix" did not work as it did then, (uninstalling the device, removing all software for it, reboot twice, and then re-install.) 

what entries are appearing in the Application Event Viewer ?  anything is the System at the same time stamp?

Tallon41 

 

Tallon41:

zerkour:

Tallon41: No it isn't a member of a domain, and it's already on the administrator account. 

ouch, bad idea to a User to have the "administrator" account.  If the profile corrupts, it will be a bad day.

Sorry should've qualified that... it's on *an* administrator account. We have our generic login and admin account on the computer, and Novell to handle the individual logins. Not an optimum setup by any means, but it works.

Tallon41:

 

? sure it does.  When SP2 came out it broke printer and scanner drivers all across the globe   Unfortunately, here the "fix" did not work as it did then, (uninstalling the device, removing all software for it, reboot twice, and then re-install.) 

Ok. Yeah I was a little young and wasn't really paying attention to that back then--wasn't one of the people running around and installing/dealing with it. 

Tallon41:

what entries are appearing in the Application Event Viewer ?  anything is the System at the same time stamp? 

I get this entry in the Application Event Viewer under Error for Microsoft Office 12 (I'm on my office computer):

'Faulting application winword.exe, version 12.0.6308.5000, stamp 47e547c5, faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug? 0, fault address 0x00014fce.'

The other 'faulting module' I got previously was hpc6r081.dll.

As far as anything being in the System at the same time stamp (I'm assuming you mean as what's in the application event viewer), there doesn't seem to be anything.

Tried installing and printing on a SP2 machine and it works perfectly... so. I think I'm going to try the remove, restart a couple times and do a regclean and see what happens. Any other suggestions? (Other than downgrading to SP2, which may be tolerable).

Did a quick search online for your symptoms.

Seems there is a known issue with "print test page" under SP3.

Are you using "print test page" to test the printer?....if so try a document from word...etc.

Make sure you restart after installing any drivers.

Yeah I have searched around for these symptoms and found this, this, and this (which is the test page print problem). There isn't much on this problem out there... and I'm not using 'print test page' to test it, I'm printing from Word, Excel and Notepad to test. (Even notepad gives me 'notepad has encountered a problem and needs to close' when trying to print--but it prints just fine to other printers).

Gametech:

Are you using "print test page" to test the printer?....if so try a document from word...etc.

?  check the the original post again:

zerkour:

When she tried to print in Word it said 'word has encountered a problem and needs to close'. (BTW, we're running XP pro SP3 w/ office 2003, and the printer is a HP LaserJet 1320n networked printer)...

Tallon41

 

So you guys can get a better feel for what's going on, here's a screenshot after I try to print:

sorry it's so big.

EDIT (Oct. 6): Just was re-reading this thread, and noticed that this wasn't explained very well... it's Office 2007 (obviously) where I said originally that we were having problems with Office 2003... to clear up any confusion, in this screenshot I was down at our tech office trying to troubleshoot this problem on my computer, which has 2007 as opposed to 2003. However, the error is the same. Just though I'd mention it to be clear. 

I even tried the SetConfig.exe removal tool just cause the error it fixed seemed to be similar to what I was getting... no dice. Anyone have any suggestions? I'd hate to downgrade to SP2 but it may be necessary until HP comes out with compatible drivers with SP3 (if they do at all...) Like I said before, I think I've narrowed it down to a problem with the drivers not playing well with XP SP3 (especially since it works perfectly on SP2 machines). Help? Anything I'm forgetting that may even be remotely connected to this problem?

Ok guys... problem is solved. I believe. Uninstalled SP3 and everything seems to be working great. She's going to let me know at the end of the day if everything went ok. Thanks for all the help... it's much appreciated.

Nevermind... it crashed on her again. I'm about ready to punch some holes in the wall....breathe in.............breathe out..............

At any rate, I'm going back up there to see what I can do. Maybe try the shared printer again, reinstall drivers reg clean etc.

As a side note.....*IF* she was using IE7, then uninstalling SP3 will break it.  You will need to go back to IE6.

Tallon41

 

 

Tallon41:

As a side note.....*IF* she was using IE7, then uninstalling SP3 will break it.  You will need to go back to IE6.

Tallon41

Ok thanks. I haven't been back up there lately (been putting out too many fires elsewhere...) so I haven't tried troubleshooting again... but I did let her know that things might be running a little rough for a little while. But this problem still is really bugging me.

Any such luck with this issue?  I have a person with the exact same problem you are describing with the same model printer.  May be we can help each other out on this one.

 I've changed USB cables, I've uninstalled rebooted then installed new drivers from HP's website.  I've even completely re-imaged the machine (Not sure if it had SP3 before I re-imaged it, but it's got SP2 now).  It seems to print from some applications, but most of them fail and I get the error you showed above.

 The one thing that I haven't tried is installing the drivers from the original CD that came with the printer.  I should have them lying around here somewhere.  I have found that every once in a while, HP's drivers from their website are faulty.  That may be the only thing that I've kept the same (except the printer itself, but i think it's a driver issue).

 Please let me know if you've done anything to resolve your issue.  I'll keep you posted on mine.

Thanks!

Actually I was just about to post the status of my problem here... uninstalling XP SP3 and cleaning the registry of all old printer stuff (from a coworker, see this here). Nothing. I tried scanning for viruses (using Avast, we've been having problems with Symantec) and it didn't find any. The one suggestion my coworker had was to try and change the ip if that makes any difference (on the network printer, of course) which I will try in the future

@ casminkey: I would try installing the original drivers straight from the cd. Other than that, I've done everything that you've done and still have had no luck. Are you able to print to it from another computer to the printer? That's what's really weird about my case--I have a person attached through the network to the same printer and he prints just fine... of course, he has SP2 and the original drivers. I'm not touching his in case I mess it up... 

Sounds like we have the same problem I hope we can somehow get this resolved--it's really annoying. At the moment the problem still isn't resolved... I will definitely let it be known when/if I beat this problem... that will be a good day. Good luck, and do let me know if you do have any ideas/fixes.

is there anything in

C:\WINDOWS\system32\spool\PRINTERS    ?

this should be empty.   If there is anything here, delete it.

Tallon41