EggXpert

On Monday Mar 17 2008, NewEgg had a daily deal of a Seagate Barracuda 7200.11 ST3750330AS 750GB 7200 RPM SATA 3.0Gb/s Hard Drive - OEM (N82E16822148298) for $149.99 & I had a price alert set for $150, but NE never sent me a notification e-mail.

The PriceAlert page says the current price is $159.99, however if I open the item page, the price is clearly $149.99 ($159.99 - "You Save $10.00").  No newsletter promo codes, etc. required.  I was able to place an order for this & the item is in Stage 5 with a UPS Tracking#.

Do price alerts not include the "You Save" amount?  If not, then I'd think price alerts are useless as about half of NE's items are subject to a "you save" type discount.  Not generating a price alert on a mail-in-rebate might be understandable, but the "you save" & instant rebates should definitely be included in the price for deciding when to send an alert.  After MIR prices are probably worthy of an alert too.

I just happened to check the daily deals page & was thinking the price of the HDD was below my target purchase price & was able to pick one up.

 Anyone from NE want to shed some light on the Price Alert functionality?

 

Hi Michael,

Thank you for your feedback, and we hope you will accept our apologies for any inconvenience. Currently, there is a bug with our Price Alert system, and we are working diligently to fix any and all concerns. Once we have these issues addressed, everything should then work properly and logically.

If you have any other questions or concerns, please let us know. Thank you,

- auden

I received this price alert but when I click on the link the price is still the higher price.  What don't I understand?

Thank you for choosing Newegg.com. The item(s) you selected below has dropped to your requested discount as of 11/11/2008. Price Alert is one of many conveniences we provide at Newegg.com, but please note that we cannot guarantee price or availability. SAMSUNG 37" 720p LCD HDTV - LN37A450 - Retail * Current Price: $999.99 * Alert Price: $640.00 * Free Shipping

Good job picking up on that!

lmendat:

I received this price alert but when I click on the link the price is still the higher price.  What don't I understand?

Thank you for choosing Newegg.com.The item(s) you selected below has dropped to your requested discount as of 11/11/2008. Price Alert is one of many conveniences we provide at Newegg.com, but please note that we cannot guarantee price or availability.SAMSUNG 37" 720p LCD HDTV - LN37A450 - Retail * Current Price: $999.99 * Alert Price: $640.00 * Free Shipping

 

If your requested to be alerted for free shipping, perhaps free shipping became available, or was available when you requested the alert, hence the message. It does not specify (as far as I know) between an alert for shipping or a price drop.

Speaking of price alerts.  I ordered an item yesterday and got the price alert on it today - it dropped $30.  Does Newegg do price adjustments on ordered but not shipped stuff?  Kind of looks like NE waited until I finally ordered it and then dropped the price.......

Yes they do, just give them a call.